Tech Support

:: E-Mail: eliteimage@sprich.com :: Phone: 1-866-638-9227 :: Hours: Monday – Friday, 8am EST – 5pm EST

	Technical Support and Customer Care services are all new at Elite Image. We have a dynamic new team in place to provide you with quality and efficient service. Our goal is to ensure your satisfaction with each Elite Image cartridge.

Assesment For Quick Response

Our experienced Customer Care Represetantive and Technical Support specialists are available at any time to work with you to resolve issues over the phone. Our team will investigate the root cause of the situation so we can troubleshoot, identify the problem, and implement corrective action. This may involve some probing questions and collaborative issue resolution that can be aided with a simple questionnaire.

Investigative Process

If the problem cannot be fully addressed over the phone, our team will begin the investigative process:

Customer returns cartridge to Quality Assurance and a replacement cartridge is sent, via an ARS label supplied by an Elite Image Customer Care specialist
Quality Assurance test the cartridge
The root cause of the issue is established
Corrective action is implented
Our customer technical support representative communicates the findings back to you